Customer Success for SaaS.
Your Platform for
Onboarding.
Customer Health.
Expansion.
Retention.
Task Management.
Renewals.
Managing customers is difficult. Make it easy with Akita, the hub for all your customer data, activity, and metrics. Try us for an engaged, healthy, and growing customer base.
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30 minutes agoA new call was logged
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6 hours agoA new survey was submitted.
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4 days agoA new project Workbench was created.
| Onboarding call | November 13, 2024 | Complete |
| Team training | November 25, 2024 | Overdue |
| 30-day check-in | December 13, 2024 | Open |
When a customer needs attention—you'll know it.
Akita lets you setup unlimited Customer alerts so you can take action when a customer is at risk of churn or ripe for upselling.
No two businesses are alike—why are you treating them like they are?
Akita allows you to create powerful Customer segments; enabling you to tailor your Customer Success efforts to each customer's unique requirements.
Automate your Customer Success workflows and free up your time for more high-value tasks.
Trigger pre-defined workflows in response to Customer behavior or attributes. Create tasks and send messages directly from your own mailbox.
Template: "Welcome to Help Desk Pros"
Recipient: PRIMARY CONTACT
Send: 1 day after Playbook begins
Start: 5 days after Playbook begins
Complete: Within 2 days
Task management for you and your team.
Akita's Customer Success planner helps you create, schedule and manage your tasks from one simple interface so you can streamline your day-to-day workflow.
Create fully-customized Customer Health Scores that reflect your business.
Akita provides the most powerful Customer Health Scoring in the market giving you at-a-glance information about each customer.
All of your key metrics at your fingertips.
Create unlimited dashboards with statistics, charts, and customer lists to provide you with a quick overview of your Accounts.
Integrates with the products you already use.
Akita integrates with dozens of CRM, help desk, billing and chat products to give your team a 360-degree view of each customer.