Interesting post by Jonathan Dickerson of ClockwiseTees about how to ensure that a dissapointed customer feels listened to.
Even when the customer is wrong, they feel as if they are right. It's not about pointing blame--it's about finding the quickest and best solution for all involved. These steps can help to ensure that a customer feels happy with your company's service and is no longer dissapointed.
The 5 ways to best handle a disgruntled customer are:
Apologize.
Sympathize.
Let them talk.
Listen.
Promise a solution.
Good customer service is key to ensuring users are happy with a company, these little steps can help your company to retain customers by ensuring their happiness with your services.
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