Continuing with the topic on customer service, interesting blog by Michael Terry on Leesville Daily Leader about customer service success.
You know how important customer service can be to the success of your business. How do you integrate it into the everyday? By following a few simple steps, your business will not only reap the benefits of great service but could also emerge as an innovative thought leader in your industry.
Develop a customer relationship management (CRM) system
Open lines of communication
Give customer service reps access to info
Showcase the positive
We live in a digital world. Everything comes to us at the push of a button, the sweep of a finger. But, by investing time and energy into connecting marketing and management with customer service, we can come back to what is truly important in any business initiative: human relationships.
Maintaining a high standard of customer service is so important when it comes to managing a successful business. Building great customer relationships retains customers and increases sales.
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