Customer Service and HPC

Interesting post by Alison Golan on PRWeb about Customer Service and High Performance Computing (HPC).

Terascala, the industry leader in HPC management software, today announced a partnership with a global IT services and solutions provider, to expand its integrated support model that ensures system-wide high availability for HPC storage appliances. This third party organization is a leading contributor to open source Lustre and provides Terascala customers with an efficient Lustre escalation path.

Terascala’s customer service utilized TeraOS to provide outstanding support for the entire storage appliance and has been a key component of our success with HiPerGator,” commented Dr. Erik Deumens, director of Research Computing for the University of Florida.

“It’s not enough to provide reactive help desk support for HPC systems that have thousands of potential failure points and can contain tens of petabytes of data,” declared Alan Swahn, Terascala's vice president of marketing. “To provide system-wide high availability and optimized performance, our embedded TeraOS management software continuously monitors, analyzes, and orchestrates problem resolution. Solutions range from delivering intelligence on applications, infrastructure, and components to pre-emptively emailing details to support for immediate action.”

Incorporating help desk and email applications to provide excellent customer service and support creates a better customer experience. Integrating these applications with business intelligence tools and customer data increases sales and allows businesses to measure KPIs (Key Performance Indicators) and customer satisfaction.